by Mindy Schrager | May 31, 2020 | Mindy's Blog |
In viewing the news, it amazes me to see the amount of name-calling, mocking, and other devaluing behaviors demonstrated by “mature” adults. The judgments spewed out towards people who are different from them, who have opinions that disagree with theirs, and who...
by Mindy Schrager | May 15, 2020 | Mindy's Blog |
In listening to the coverage of the pandemic metrics, I was reminded of my days managing quality and customer satisfaction in a large corporation. One day a colleague jokingly said to me, “if you want to improve customer satisfaction, get rid of the non-satisfied...