by Mindy Schrager | Jul 15, 2023 | Mindy's Blog |
During the final day of a recent river cruise vacation, my husband and I decided to utilize the UK underground to get to a tour bus and see the city. The hotel concierge gave us information to get to the underground station, but he was unaware that on this particular...
by Mindy Schrager | May 15, 2020 | Mindy's Blog |
In listening to the coverage of the pandemic metrics, I was reminded of my days managing quality and customer satisfaction in a large corporation. One day a colleague jokingly said to me, “if you want to improve customer satisfaction, get rid of the non-satisfied...
