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The True You – Systemic Secrets and Excluded Truths

The True You – Systemic Secrets and Excluded Truths

by Mindy Schrager | May 15, 2020 | Mindy's Blog | 0 comments

In listening to the coverage of the pandemic metrics, I was reminded of my days managing quality and customer satisfaction in a large corporation. One day a colleague jokingly said to me, “if you want to improve customer satisfaction, get rid of the non-satisfied...

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